Practice Policies & Patient Information
Chaperone Policy
All patients are entitled to have a chaperone present for any consultation.
Please let us know at the time of requesting an appointment or speak to your GP.
Confidentiality
We appreciate that you have entrusted us with your medical care and therefore your medical records which may hold sensitive information. We would like you to know that we comply with the Data Protection Act 2018 and the Access to Health Records Act 1990, therefore any information we hold about you either within your paper records or electronically is securely kept. This information will only be shared with other healthcare professionals who are directly involved in your care.
We do not divulge any information about you to any other person unless we have your consent to do so. All the staff at Bannockburn Surgery adhere to this strict code of conduct.
It is within your legal right to access your medical records, however, please note that this requires a written request to Mrs Heather Mustafa. Please note that there is an administrative fee for this which is payable to reception on receipt of the paperwork.
Freedom of Information
Information about the GPs and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
There are seven classes of information:
- Who we are and what we do
- What we spend and how we spend it
- What our priorities are and how we are doing
- How we make decisions
- Our policies and procedures
- Lists and registers
- Services the practice offers
For more information, please review the Information Commissioner’s Office guide on the Freedom of Information Act 2000.
GP Annual Earnings 2024
Etc etc etc
Suggestions, Comments and Complaints
Complaints
Although we aim to provide the highest standard of service for our patients, there may be a time where you are unhappy with the care you have received and in such cases, we ask you to put your complaint in writing to Mrs Heather Mustafa.
We comply with national policies and operate a comprehensive complaints procedure. All complaints will be dealt with efficiently and confidentially. Your complaint will be recorded and acknowledged within three working days and we shall provide a substantive response four weeks from receipt. Should any issue remain unresolved, you are at liberty to telephone Patient Advice and Liaison Service (PALS) on 02088 364694 or to take the matter further with Greenwich Teaching Primary Care Trust or the local Community Health Council.
Feedback
If you want to know what others think about our service please look at our profiles at:
You can share any feedback with us directly by completing our Feedback form. Alternatively, you can of course also let us know how we are doing on NHS Choices.
Summary Care Records
Summary Care Records
There is a central NHS computer system called the summary care record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had. Over time it will build to include information about other health issues considered important to your wellbeing.
Why do I need a summary care record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your summary care record.
How do I know if I have one?
Over half of the population of England now have a summary care record. You can find out whether summary care records have come to your area by asking the surgery directly.
Enhanced summary care record
If you wanted to ‘enhance’ your record it would include the following information:
- Significant medical history (past and present)
- Reason for medication
- Anticipatory care information (important in the management of long term conditions)
- Communication preferences
- End of life care information
- Immunisations
You can opt in for an enhanced summary care record at any time.
Children under the age of 16
Patients under 16 years will have an enhanced summary care record created for them unless their GP surgery is advised otherwise. If you are the parent or guardian of a child under 16 then you should make this information available to them if they are old enough to decide for themselves if they want a summary care record.
Whatever you decide, you can change your mind at any time.
If you are a family member or carer of a person and you have concerns that they may not have the mental capability to make this decision, please use our Contact the Practice form.
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete the Summary Care Record Opt Out form.
More information
For further information, please visit the HSCIC Website.